FIELD SERVICE

If you want to stay connected to your customers, you’ve got to have a strong field service department. That is one of our core beliefs and driving philosophies.

Our field experience with bag packaging equipment and systems did not start with our own line of bag fillers. Long before we ever built our first bagging machine, we were in the field providing field service other brands of packaging machinery. Over time, we have an intimate knowledge of all types of brands of bag filling machines in thousands of different product applications and have developed expert knowledge about the equipment, proper maintenance and it’s proper application. Black Diamond, Bemis, Chantland®, HL Stoker, JEM Int’l, MHE, Packaging Systems International®, St. Regis, Stone Container® and Taylor Products® bag fillers to name a few.

Our field service technicians are more than just good mechanics. They have expert knowledge about things like product density, bag sizing and machine features effect bag weight accuracy. Our senior technicians can also help diagnose problems that have no apparent electrical, pneumatic or mechanical cause.

If you have an internal maintenance department and normally handle your own machine maintenance but find yourself in a situation where you don’t have the time or expertise to troubleshoot the problem, rely on our field service department to help get you back up and running as quickly as possible. For more information, and an up to date schedule of fees check out our Field Service Rate Sheet You can also contact our field service department at service@valvebagfiller.com or give us a call at (512) 352-3694 X 1008.

If your maintenance department is spread thin and doesn’t have the time needed to perform periodic preventative maintenance on your equipment, please consider our PM Agreement. Our program ensures that your equipment will receive the periodic attention it needs to keep it running at peak performance and reduces the likelihood that your machinery will break down. Our program entitles you to a preferred hourly service rate and discounts on our large inventory of normally stocked parts.